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Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

What is Emotional Freedom Technique or Tapping?

EFT takes cognitive & exposure therapies alongside acupressure, which is like acupuncture, just without the needles. This powerful modality takes Western psychotherapy, Traditional Chinese Medicine, & Energy psychology to address issues from the root.

How often should I tap?

Beginners can start once a for the first 7 days to introduce the body to the sensation of tapping. After 7 days, you can increase to twice a day.

What issues does EFT help with?

Auto-immune conditions, anxiety disorders, trauma recovery, digestive disorders, addiction, phobias, ASD symptoms, ADHD symptoms, & more!

What if I feel worse after tapping?

This is possible, as the body acceses rest & digest for the first time, it can make you feel nauseous, dizzy, fatigued, or experience headaches. When we access the parasympathetic side of the nervous system: rest & digest, blood flow & circulation shift. This can cause these symptoms, stop the session and let the body come back into calm before continuing on with your session.

Can I experience EFT while pregnant?

Yes, but please contact me directly. EFT is safe and effective during pregnancy, its best to be guided to ensure a stress free environment for Mom & Baby.

Is EFT safe for children?

Yes, EFT is safe & effective for children. Teaching emotional regulation & resilence early on is a game changer. EFT can empower children with self-help skills they can use throughout life.

Can EFT tapping be used on pets?

Yes! Many pets respond well to the calming nature of tapping and it can help reduce stress without causing discomfort or fear. EFT has been used to help pets with various behavioral problems such as anxiety, fear of loud noises (thunderstorms or fireworks), aggression & separation anxiety.

How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
How do I access the catalog?
Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.
Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

  1. Refund requests must be made within 30 days of the transaction date.
  2. The request should include your order number and reason for the refund.
  3. Refunds will be processed to the original payment method used at the time of purchase.
  4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
  5. Services or products already used or accessed may not be eligible for a full refund.

Who do I contact with questions?

You can reach us at tapwellnessassistance@gmail.com and someone from our team will respond within two business days.